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Уважаемые эксперты! Пожалуйста, ответьте на вопрос: Ноутбук ASER , win 7. Не могу установить Kaspersky CRYSTAL. Когда купил ноут, ставил пробные версии NOD32 а потом DrWeb . Сейчас при установке касперского он пишет: Внимание! На компьютере установлены программы, не совместимые с касп. кристал. Прежде чем продолжить, необходимо удалить эти программы ESET NOD32 file on-access scanner Эти программы были удалены, реестр прочищен ccleaner-ом. Затем через поиск нашел еще пару папок, тоже удалил. Но все равно вылазит эта надпись. Подскажите, пожалуйста как от этого избавиться и установить все-таки кристал?
Обсуждение
Неизвестный
27.04.2011, 23:32
общий
27.04.2011, 23:53
Для удаления продуктов ESET используйте утилиту http://www.nod32.nl/download/tool/nod32removal.exe (Эта программа может работать с Безопасного режима - safe mode) Загрузитесь с безопасного режима и запустите эту утилиту. Что бы зайти в Безопасный режим ПО, а точнее операционной системы, нужно перезагрузить компьютер и сразу после инициализации устройств, режима POST нажать клавишу F8 или F11, после этого выбрать Безопасный режим.
Ну или сделайте вручную: Удаляем содержимое папок: C:\Program Files\ESET C:\Documents and Settings\All Users\Application Data\ESET А так же ключи реестра: (перед редактированием ключей реестра,сделайте резервную копию реестра!) (для вызова реестра нужно нажать ПУСК->ВЫПОЛНИТЬ в открывшемся окне написать ”regedit”, нажать OK) HKEY_LOCAL_MACHINE\SOFTWARE\ESET – удаляем папку HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eamon HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\easdrv HKEY_LOCAL_M ACHINE\SYSTEM\CurrentControlSet\Services\EhttpSrv HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ekrn HKEY_LOCAL_MACHINE\SYSTEM\Curr entControlSet\Services\epfw HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Epfwndis HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Serv ices\epfwtdi Перезагружаем компьютер.
Для корректного удаления продуктов Dr.Web, воспользуйтесь специально созданной viki - статьей
http://is.gd/VaqdmO (извините, ссылка была сокращена)
После корректного удаления выше способами, проверьте еще реестр операционной системы программой http://www.piriform.com/ccleaner , ну, а после этого попробуйте установить Вами желаемое антивирусное обеспечение.
Здравствуйте, Игорь Леонидович! Это обычная ситуация, когда после удаления антивируса ESET Nod32, кстати, и не только, стандартными средствами и перезагрузки компьютера, в реестре операционной системы почти всегда остаются следы-записи, которые и находит продукт Лаборатории Касперского. Просто это плохо написанный инсталлятор или это специально.
Перед установкой продукта Kaspersky CRYSTAL рекомендуется удалить ранее установленные продукты Лаборатории Касперского или антивирусные продукты других производителей. … Для разрешения данной ситуации воспользуйтесь специальной утилитой удаления продуктов, чтобы полностью удалить продукт с вашего компьютера.
А конкретно про ваш предыдущий антивирус, инструкция и картинки из приведённого списка -
удаление продуктов ESET: интструкция по удалению продуктов ESET утилита удаления антивируса ESET Nod32 (ESET UNINSTALLER (C) ESET, LLC)
Спасибо, уважаемые эксперты! Вручную удалил все папки ESET в скрытых папках, в реестре. Все папки были пустые, Касперского смущало только название ESET. После этого все нормально установилось.
Это хорошо, когда знаешь где и как и сколько, большинство пользователей не вникает в это и не знает, как увидеть скрытые папки. А так, все способы хороши Просто программисты антивирусов превентивно удаляют возможность конфликта двух (бывает и более) антивирусов.
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А так, все способы хороши