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Консультация № 144406
19.09.2008, 17:34
0.00 руб.
0
1
1
Здравствуйте уважаемые эксперты. Пожалуйста помогите разобраться в следующем. У меня Vista 64-bit Ultimate, стоит KIS 2009, после его обновления потребовалась перезагрузка ПК. Vista загружается несколько секунд и выдаёт синий экран с информацией - STOP: 0x0000003B ( 0x00000000C0000005, 0xFFFFFA6004529000, 0xFFFFFA6007D740D0, 0x0000000000000000).
Kl1.sys- address FFFFFA6004529000 base at FFFFFA600400B000, Date Stamp 48849e50. Помогите пожалуйста.
Откат и востановление системы не помогает. XP с другого раздела работает нормально. Заранее спасибо.
Kl1.sys- address FFFFFA6004529000 base at FFFFFA600400B000, Date Stamp 48849e50. Помогите пожалуйста.
Откат и востановление системы не помогает. XP с другого раздела работает нормально. Заранее спасибо.
Обсуждение
19.09.2008, 19:11
общий
это ответ
Здравствуйте, Кюне Роман Сергеевич!
Kl1.sys - драйвер Касперского.
В нем, судя по всему, и проблема.
1. Загрузитесь в безопасном режиме (F8 на клавиатуре до начала загрузки ОС) , удалите из папки Windows следующие файлы:
\Systrem32\drivers\klif.sys
\System32\drivers\kl1.sys
\System32\drivers\klop.sys
\System32\drivers\klim5.sys
\System32\drivers\klin.dat
\System32\drivers\klick.dat
Перезагрузитесь.
2. Удалите KIS 2009 утилитой деинсталляции через панель управления, перезагрузите ПК.
3. Установите программу заново, перезагрузите ПК.
4. Если проблема исчезла и ОС нормально загрузилась вместе с KIS 2009 - обновляете базы антивируса через интернет (в настройках должна стоять галочка "Обновлять программные модули").
Перезагрузите ПК.
Если проблема не исчезла - проблема явно в "свежих" базах, повторите пункт 1, 2 и 3, и сообщите о данной ошибке в техподдержку http://www.kaspersky.ru/support, чтобы получить более детальные инструкции.
Kl1.sys - драйвер Касперского.
В нем, судя по всему, и проблема.
1. Загрузитесь в безопасном режиме (F8 на клавиатуре до начала загрузки ОС) , удалите из папки Windows следующие файлы:
\Systrem32\drivers\klif.sys
\System32\drivers\kl1.sys
\System32\drivers\klop.sys
\System32\drivers\klim5.sys
\System32\drivers\klin.dat
\System32\drivers\klick.dat
Перезагрузитесь.
2. Удалите KIS 2009 утилитой деинсталляции через панель управления, перезагрузите ПК.
3. Установите программу заново, перезагрузите ПК.
4. Если проблема исчезла и ОС нормально загрузилась вместе с KIS 2009 - обновляете базы антивируса через интернет (в настройках должна стоять галочка "Обновлять программные модули").
Перезагрузите ПК.
Если проблема не исчезла - проблема явно в "свежих" базах, повторите пункт 1, 2 и 3, и сообщите о данной ошибке в техподдержку http://www.kaspersky.ru/support, чтобы получить более детальные инструкции.
Об авторе:
Детям в интернет нельзя, интернет от них тупеет
Детям в интернет нельзя, интернет от них тупеет
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