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Консультация № 65466
04.12.2006, 10:20
0.00 руб.
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1
Здраствуйте! У нас на фирме разворчивается IP-телефония и CallCenter.
Подскажите, пожалуйста, ссылки где можно узнать основы, терминалогию, применение, используемое оборудование и пр. Ссылки на приобретение книг на эту тему.
Подскажите, пожалуйста, ссылки где можно узнать основы, терминалогию, применение, используемое оборудование и пр. Ссылки на приобретение книг на эту тему.
Обсуждение
Неизвестный
05.12.2006, 17:01
общий
это ответ
Здравствуйте, Algor!
Попробуйте просмотреть
http://www.winpeak.ru/
http://www.tlsgroup.ru/call_centre/
http://www.agatrt.ru/
http://rd.natec.ua/Solutions/WideCoupCallCenter.aspx
http://www.callcentreworld.ru/article_902.html?old_page=pages_93.html
можете воспользоваться поиском на любом поисковике, впишите запрос "Организация типового Call- центра " или наподобие этого
удачи!
Попробуйте просмотреть
http://www.winpeak.ru/
http://www.tlsgroup.ru/call_centre/
http://www.agatrt.ru/
http://rd.natec.ua/Solutions/WideCoupCallCenter.aspx
http://www.callcentreworld.ru/article_902.html?old_page=pages_93.html
можете воспользоваться поиском на любом поисковике, впишите запрос "Организация типового Call- центра " или наподобие этого
удачи!
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