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Консультация № 189713
23.08.2016, 09:52
0.00 руб.
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Здравствуйте, уважаемые эксперты! Прошу вас ответить на следующий вопрос:
Имеется ноутбук Acer Aspire V5-431, ОС - Windows 10 Home, версия 10.0.586 сборка 10586, 64 бит, лицензионная, поднятая от Windows 8.1.
Многократно не устанавливается обновление KB3176493 - см. прикреплённый файл.
Обновление идёт следующим образом:
1. Где-то там (т.к. Home Edition) грузится обновление, переваривается и выдает информацию, что нужно перезагрузиться.
2. При перезагрузке после логотипа появляется надпись на экране "Подготовка Windows". Она висит ~5 мин.
3. Появляется надпись на экране "Установка обновлений" с процентами установленного. Висит это окно ~ 10 сек, после чего появляется надпись на экране "Перезагрузка", проценты с нуля не сдвинулись.
4. При перезагрузке после логотопа появляется надпись на экране "Не удалось завершить обновления. Отмена изменений".
Процесс обновления на этом завершается, чтобы повториться при последующей загрузке компьютера.
Как я понял из описания, обновление важное, критическое, хочется его установить.
Как это сделать?
Спасибо. С уважением. Ковальчук Ю.Б.
Имеется ноутбук Acer Aspire V5-431, ОС - Windows 10 Home, версия 10.0.586 сборка 10586, 64 бит, лицензионная, поднятая от Windows 8.1.
Многократно не устанавливается обновление KB3176493 - см. прикреплённый файл.
Обновление идёт следующим образом:
1. Где-то там (т.к. Home Edition) грузится обновление, переваривается и выдает информацию, что нужно перезагрузиться.
2. При перезагрузке после логотипа появляется надпись на экране "Подготовка Windows". Она висит ~5 мин.
3. Появляется надпись на экране "Установка обновлений" с процентами установленного. Висит это окно ~ 10 сек, после чего появляется надпись на экране "Перезагрузка", проценты с нуля не сдвинулись.
4. При перезагрузке после логотопа появляется надпись на экране "Не удалось завершить обновления. Отмена изменений".
Процесс обновления на этом завершается, чтобы повториться при последующей загрузке компьютера.
Как я понял из описания, обновление важное, критическое, хочется его установить.
Как это сделать?
Спасибо. С уважением. Ковальчук Ю.Б.
Обсуждение
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