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Здравствуйте, уважаемые эксперты! Прошу вас ответить на следующий вопрос: С некоторого времени при включении принтера “All-in-One” перестал подключаться сканер, хотя принтер работает нормально. При этом в Диспетчере устройств соответствующая строка под заголовком Imaging devices появляется, а в Scanners and Cameras - нет. Заменить драйвер не представляется возможным, т.к. принтер (HP PSC 2410) устарел и для VISTA имеется только встроенный драйвер. Можно, конечно, переустановить систему, но это потребует много времени, т.к. придется переустанавливать и обновлять весь софт. Кроме того, очень хочется «поймать за руку» вредителя. Возможно, эксперты смогут это сделать на основе прилагаемых логов. ОС: Microsoft Windows Vista Home Premium32-Bit SP2 БИОС: DELL - 42302e31 )Phoenix - Award WorkstationBIOS v6.00PG oC(Phoenix - Award WorkstationBIOS v6.00PG o.(BIOS Revision 1.1.10) o.(BIOS Revision 1.1.10) С уважением, Михаил Эрлих
Приложение: Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2100 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Received a Pnp or Power operation (27, 0) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0#.
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2105 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Forwarded a Pnp or Power operation (27, 0) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0# to the lower driver with status 3221225659
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2106 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Received a Pnp or Power operation (27, 0) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0# which was completed by the lower drivers with status 0
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2101 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Completed a Pnp or Power operation (27, 0) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0# with status 0.
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2100 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Received a Pnp or Power operation (27, 9) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0#.
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2105 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Forwarded a Pnp or Power operation (27, 9) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0# to the lower driver with status 3221225659
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2106 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Received a Pnp or Power operation (27, 9) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0# which was completed by the lower drivers with status 0
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2101 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Completed a Pnp or Power operation (27, 9) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0# with status 0.
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2100 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Received a Pnp or Power operation (27, 20) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0#.
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2105 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Forwarded a Pnp or Power operation (27, 20) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0# to the lower driver with status 3221225659
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2106 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Received a Pnp or Power operation (27, 20) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0# which was completed by the lower drivers with status 0
Log Name: Microsoft-Windows-DriverFrameworks-UserMode/Operational Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 13.02.2012 9:35:35 Event ID: 2101 Task Category: Pnp or Power Management operation to a particular device. Level: Information Keywords: User: LOCAL SERVICE Computer: Mikhail-PC Description: Completed a Pnp or Power operation (27, 20) for device WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0# with status 0.
Если есть возможность попробуйте временно заменить USB-кабель (лучше использовать кабель с блестящей оплеткой, чем короче и толще usb-кабель тем лучше)
Об авторе:
Правильно заданный вопрос должен содержать ответ!
Неизвестный
15.02.2012, 00:50
общий
Вот сообщение на указанном Вами сайте: Драйвер для вашего устройства HP уже включён в состав операционной системы Windows Vista. Для работы с устройством загрузка драйвера не требуется. Из этого документа вы узнаете о том, как выполнять установку драйвера, включенного в состав операционной системы Windows Vista, для поддержки принтера HP. Кабель и сам принтер я проверял на другом компьютере - все работает
Если есть возможность лучше все-таки попробовать другой кабель, то что кабель может работать на одном комьпютере и сбоить на другом это не редкость. Попробуйте программу http://www.izone.ru/graphics/view/xnview.htm Видит ли она сканер? Сканер подключен к задним портам? Менять порт пробовали?
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Правильно заданный вопрос должен содержать ответ!
А к другому порту сканер пробовали подключать? А журналах Windows, что-то пишется?
Неизвестный
15.02.2012, 10:15
общий
В логах какие-то флешки. Для начала хорошо бы вычистить из реестра записи о USB-устройствах и переподключить МФу, либо перезагрузиться.
Неизвестный
15.02.2012, 10:32
общий
Уважаемый Владислав! В логах четко видно мое МФУ HP PSC 2410, а USB, видимо, присутствует потому, что принтер подключен к USB-порту. Порт менял, устройство включал и выключал многократно, систему откатил на максимально возможную точку. Если бы я точно знал все имена драйверов - вычистил бы из реестра и поменял на модули из другого компа с той же системой.
Неизвестный
15.02.2012, 10:53
общий
Цитата: 83075
В логах четко видно мое МФУ HP PSC 2410
USBSTOR - Это флешки. События - переход встроенного картридера в режим энергосбережения. Цитата: 83075
Если бы я точно знал все имена драйверов
Можно вычистить вообще все из ветки USB-устройств вместе с хабами. После перезагрузки то, что в данный момент подключено, определится аавтоматом.
Неизвестный
15.02.2012, 13:31
общий
Спасибо, попробую. Не могли бы Вы полностью расшифровать эту абракадабру: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_HP&PROD_PSC_2410&REV_1.00#7&21C1131E&0&MY46EM121H6T&0#? Возможно, USBSTOR#DISK означает подключенный у меня внешний диск?
здесь найдете инструкцию как удалить все что касается USB, я бы советовал сделать перед этим образ системы True image или подобной ей прогой. Обратите внимание на оговорку:
ВСЕ дальнейшие действия Вы производите на свой страх и риск, и ни я, ни наша компания, ни любое третье лицо не несет никакой ответственности за последствия Ваших действий . Если Вы совсем не понимаете смысла действий описанных ниже - лучше Вам этого не далать. В любом случае сохраните всё что можно, сделайте бэкап, создайте точку восстановления и т.п.
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Правильно заданный вопрос должен содержать ответ!
Неизвестный
15.02.2012, 19:51
общий
Большое спасибо всем, я понял, что нужно: 1. Сделать копию диска 2. Почистить реестр. Займусь этим попозже вечером. Результаты опубликую.
Неизвестный
17.02.2012, 16:26
общий
Уважаемые эксперты! Два дня бился над выполнением рекомендаций В. Андреенкова по удалению USB-устройств из регистра, но ничего не получилось: любые действия отвергаются - Acces denied. Я являюсь единственным пользователем в системе и имею права администратора, кроме того, отключил UIC. Но ничего не помогло. Похоже, рекомендации относятся только к Windows XP, а для VISTA нужно что-то еще. Кто может, помогите! До смерти не хочется переустанавливать систему! С уважением, Михаил aka Миха
Неизвестный
17.02.2012, 17:08
общий
Цитата: 83075
любые действия отвергаются - Acces denied
1. Запустить regedit с правами администратора (UAC нужно включить) 1.1 Найти regedit.exe в system32 1.2 Щелкнуть по нему правой кнопкой мыши и выбрать запуск от имени/запуск с правами администратора. 2. Дать себе права на запись в раздел, из которого будет производиться удаление 2.1 Щелкнуть по разделу, из которого будете удалять разделы провой кнопкой 2.2 Выбрать безопасность (или доступ) 2.3 Добавить там себя, дать себе право на запись. 3. Удалить все, что требовалось.
Желательно сделать резервную копию файла \windows\system32\config\system (вроде так...) прежде, чем что-то изменять.
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.....