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Консультация № 146057
05.10.2008, 10:23
0.00 руб.
0
1
1
Здравствуйте уважаемые специалисты. Месяц назад я купил флешку на 8 Гб и она уменя перестала вообще работать,гарантии на нее нет, буквы стерлись . Могу ли я вернуть свои деньги или обменять на другую. Разкажите пожалуста поподробней что мне для этого надо зделать, потому что магазин всеровно откажет. Заранее благодарю.
Обсуждение
Неизвестный
06.10.2008, 08:21
общий
это ответ
Здравствуйте, Тарачев Андрей Геннадьевич!
Не совсем понятно, где стерлись буквы ? - если на самой флешке, то это не является основанием для прекращения гарантии и проблем не должно быть! Если буквы стерлись на чеке (что часто бывает), то вы имеете право на возврат денежных средств уплаченных за товар, так как отсутствие чека не является основанием для отказа продавца, однако вам придётся доказывать эти обстоятельства в суде и привести с собой свидетелей, которые видели как вы покупали товар. В любом случае напишите претензию, на копии заставте расписаться в получении или направьте заказным письмом и на основании ответа или его отсутствия пишите заявление в суд.
Не совсем понятно, где стерлись буквы ? - если на самой флешке, то это не является основанием для прекращения гарантии и проблем не должно быть! Если буквы стерлись на чеке (что часто бывает), то вы имеете право на возврат денежных средств уплаченных за товар, так как отсутствие чека не является основанием для отказа продавца, однако вам придётся доказывать эти обстоятельства в суде и привести с собой свидетелей, которые видели как вы покупали товар. В любом случае напишите претензию, на копии заставте расписаться в получении или направьте заказным письмом и на основании ответа или его отсутствия пишите заявление в суд.
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