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Консультация № 118564
15.01.2008, 12:46
0.00 руб.
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2
2
Здравствуйте, уважаемый эксперты. Может быть, не по адресу обращаюсь, но все же. Парадоксальный случай. Принтер HP 1010 отказывается печатать из под WORD. Принтер сетевой, листы под Компасом, тестовую страничку выдает отлично, как только документ WORD, загорается красная ласпочка и до выключения принтера (сброса буфера), причем документ не появляется в окне принтера. Может быть вирус?
Обсуждение
Неизвестный
15.01.2008, 14:19
общий
это ответ
Здравствуйте, Ptaha!
Возможно у вас не настроен принтер в word. Зайдите в файл\Принтер и посмотрите настройки принтера. Если все настройки в порядке попробуйте переустановить драйвера.
Возможно не открыт общий доступ к принтеру. Что бы открыть общий доступ нужно зайти в свойства принтера и в кладке "Доступ" открыть общий доступ к этому принтеру.
Возможно у вас не настроен принтер в word. Зайдите в файл\Принтер и посмотрите настройки принтера. Если все настройки в порядке попробуйте переустановить драйвера.
Возможно не открыт общий доступ к принтеру. Что бы открыть общий доступ нужно зайти в свойства принтера и в кладке "Доступ" открыть общий доступ к этому принтеру.
Неизвестный
15.01.2008, 15:52
общий
это ответ
Здравствуйте, Ptaha!
Возможно это не ваш случай, но у меня был похожий опыт с Cannon LPB 3300
Загвоздка заключалась в том, что принтер напрочь отказывался понимать документы неродных форматов.
Если кто-то пытался отправить документ нестандартного формата (особенно больше чем А4) то принтер просто зависал. Проверьте у себя, какой размер бумаги выставлен в документе и постарайтесь свести его к А4 (необязательно вордом, драйвер принтера сам должен уметь их масштабировать)
Возможно это не ваш случай, но у меня был похожий опыт с Cannon LPB 3300
Загвоздка заключалась в том, что принтер напрочь отказывался понимать документы неродных форматов.
Если кто-то пытался отправить документ нестандартного формата (особенно больше чем А4) то принтер просто зависал. Проверьте у себя, какой размер бумаги выставлен в документе и постарайтесь свести его к А4 (необязательно вордом, драйвер принтера сам должен уметь их масштабировать)
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